Order procedure

  1. After exploring our product range, please send us the following information via e-mail:
    • the name(s) of the selected product(s),
    • the quantity of products ordered,
    • any additional information on desired flavours of chocolates from Karmello collection to complete the remaining rows of the box (for chocolates without your logo)
    Any other information and data needed to process the order (photos, logos, box or band print designs) and issue a pro-forma invoice (full company details).
    contact information for shipping (or for individual collection of the goods at Karmello premises)
  2. Upon receiving the order, Karmello will confirm with an e-mail message that it is ready to process the order and arrange the fastest possible time of its completion. Upon acceptance by both parties of all the details related to processing of the order, Karmello will issue a pro-forma invoice. Non-business customers will be sent a calculation along with Karmello’s bank account number.
  3. The order will be processed when the payment has been credited to Karmello’s account.
  4. Once the order is ready to ship or be collected, the customer will be informed about the fact by e-mail.
  5. Should you have any queries, feel free to contact the Karmello team by phone at +48 33 8161736 or 664769636 from 8:00 to 16:00 (on working days).